Because of pickup location store's mistake in issuing wrong truck dropoff employee refused to take rental (following policy, I suppose since the entry wasn't correct in the system). Because location is 24/7 dropoff and truck returned after scheduling office closed at 5 pm (learned after 30-45 minutes of multiple phone calls/menus until someone at corporate realized scheduling couldn't help and found people who could) I needed to have the person who was helping on the phone mention to the dropoff employee that the dropoff was ok. Prior to that the employee, while polite, was very apathetic and his suggestion (besides calling number for pickup location to try and fix problem) was "make sure pickup employee verifies you get the right keys next time". I haven't used U-Haul before, I figured the pickup employee would have done that before he did the truck/mileage walkthrough with me! Best thing about this location is it's also a gas station so you can fill up the truck when you drop it off. Other than that' it's alright.
Staff is very friendly
U Haul Neighborhood Dealer is a US Point Of Interest based in New Market, Maryland. U Haul Neighborhood Dealer is located at 11719 Old National Pike, New Market, MD 21774, USA.
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