Reception Staff: I won’t generalize and say every receptionist at this place is terrible. I don’t think many of them actually work there long enough for a concrete assessment to be made. Some have been polite and attentive, but a few are miserable. I shouldn’t be ignored when I walk in the door so a handful of receptionists/techs can finish complaining about their boss with their backs turned. When I finally get their attention, I shouldn’t be addressed in a rude, condescending, or argumentative manner. And if I phone the office, I shouldn’t be placed on hold so long that the call drops. I’ve experienced ALL of this at New Market, multiple times.
I don’t typically write reviews, but this is necessary. New Market Animal Hospital’s 4-star rating has clearly been inflated with phony, overly positive reviews and needs to be brought down a few notches. I began using this office in early 2016 and can count on 2 hands the number of horrible experiences I and my dogs have had. I kick myself for sticking around so long.
These complaints merely scratch the surface of the horrible service I have experienced at New Market Animal Hospital. While I don’t wish to destroy anybody’s livelihood, I firmly believe the practice should not continue to operate without making serious changes in management and customer service. Their customer base is already suffering; just look at the five most recent reviews on Yelp. I have already switched to another vet (to whom, by the way, New Market failed to fax complete vaccine records, so I had to bring in the remaining paperwork myself), and have committed to never set foot in this office again. I hope everyone who reads this heeds my advice and does the same. If you want rude receptionists, inexperienced techs, and aloof veterinarians, come to New Market Animal Hospital. If you love your pets, DON’T.
They got some extra ordinary wellness programs. The staff was very welcoming. I was little worried about the vet ever since I moved there but Dr. Chand made sure I’m happy and satisfied. My dog always loves to go there. Thank you so much again
Excellent staff and great doctors. I am very thankful to Dr. Chand for all the care and support he provides.
Had to go, emergency service. My cat had two badly infected ingrown claws. He gave no indication that any thing was wrong. Office was very accommodating to get us seen. Treated us kindly.
Vet Techs: Of all the people I've dealt with at New Market, the vet techs have provided the best service—but I’ve still had bad experiences. For instance, when I brought my puppy in for vaccine boosters, the well-intentioned—but clearly inexperienced—tech struggled with my dog and jabbed her twice (hard) in the shoulder. My puppy subsequently limped for two weeks, and when I called the office about this, I was told, “Check her paw. She must have stepped on something.”
Horrible care and service since this practice was sold by Dr Rawls!!! Pushed unnecessary medication and put my animal’s health at risk. Will never go back!!!!!! Veterinarian seems to also be afraid of animals. Have had several family members and friends say the same thing. Staff is very unprofessional!!!
Veterinarians: There is a general lack of interest, commitment, and knowledge in this practice. One vet told me if my 10-month-old rescue has never been tested for heartworm disease and has been on preventatives for just a few months, “She doesn’t need really need to be tested.” Another vet muzzled the same pup after one tiny growl. Having my dogs’ feces tested has been an issue as well. It took 4 days of phone calls to get the results of one test, and when I finally did, I’m 99% sure they mixed up the samples (based on clear symptoms) and diagnosed the wrong dog. Finally, at another appointment, they had prepared a vaccine I did not order and were ready to inject. I then had to reject the vaccine and explain why. Needless to say, I don’t trust the “professional” opinions of the vets in this office.
Save your Money and find a better veterinarian!!!!
New Market Animal Hospital is a US Veterinary Care based in New Market, Maryland. New Market Animal Hospital is located at 10609 Old National Pike, New Market, MD 21774, USA.
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